Shipping Policy

At Play Well Sports, we are committed to ensuring that your products are delivered to you quickly and securely. Below is our Shipping Policy, which provides you with important details about our shipping procedures, rates, and timelines.

1. Order Processing Time

• Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 12:00 PM (noon) will be processed the next business day.

• Order Confirmation: You will receive an email confirmation once your order is successfully placed. After processing, we will send another email with your tracking information once your order has shipped.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. Delivery times are estimates and may vary depending on your location and the shipping carrier.

• Standard Shipping: Estimated delivery time of 5-7 business days.

• Expedited Shipping: Estimated delivery time of 2-3 business days.

• Express Shipping: Estimated delivery time of 1-2 business days (Available for select items and locations).

Note: Delivery times are estimates and can be affected by factors such as weather, holidays, and shipping carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and delivery address of your order. We offer the following shipping options:

• Free Standard Shipping: On orders over $50 (within the continental U.S.).

• Flat Rate Shipping: For orders under $50, a flat rate will apply depending on the shipping method you choose.

• International Shipping: Available for select countries. Shipping costs will be calculated at checkout based on your location.

4. International Shipping

We currently offer international shipping to select countries. Please note:

• International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

• Shipping times may vary depending on the destination and customs processing.

• Please ensure your shipping address is accurate to avoid delays.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

6. Shipping Restrictions

• We are unable to ship to P.O. Boxes or APO/FPO addresses.

• Certain products, such as oversized items or hazardous materials, may be restricted in certain areas.

• If there are any issues with your shipping address or order, our customer service team will reach out to you for clarification.

7. Lost or Damaged Packages

While we take great care in packaging and shipping your items, sometimes things go wrong. If your order is lost, damaged, or delayed, please contact our customer service team as soon as possible at customer.service@playwellsports.com with your order number. We will assist you in resolving the issue, including filing a claim with the shipping carrier if necessary.

8. Address Changes

Once your order has been processed and shipped, we are unable to change the shipping address. Please double-check your shipping address before confirming your order to ensure it’s correct. If you notice an error after placing the order, please contact us immediately, and we will do our best to assist you.

9. Customer Service

If you have any questions about shipping or need assistance with your order, feel free to contact our customer service team at:

• Email: info@playwellsports.com

• Phone: 9387050001

10. Shipping Policy Updates

We may update our shipping policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.

Effective Date:1st April 2024

​