Cancellation & Refund Policy
At Play Well Sports, Kerala’s most trusted online sports store in Kerala, we are committed to ensuring complete satisfaction with every purchase. If you’re not fully satisfied, here’s how we support hassle‑free refunds and returns:
1. Eligibility for Refunds & Returns
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Items must be unused, in their original packaging, and in the same condition as when you received them.
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Claims have to be submitted within seven days of delivery.
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Products damaged during shipping or not matching your order are eligible for a full refund or free replacement.
2. How to Initiate a Return
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Send an email with your order number and return request to support@playwellsports.com
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We’ll guide you through the next steps—either arrange a pickup or ask you to ship it to our designated address.
3. Non‑Returnable Items
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Items that have been used, cleaned, or altered.
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Products missing original tags, packaging, or proof of purchase.
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Customized or specially ordered equipment and clearance items sold “as is.”
4. Processing Time
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Inspected returns are processed within 3–5 business days of receipt.
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Once approved, refunds are issued to the original payment method and typically reflect within 7–10 business days.
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You’ll receive an email confirmation — we’ve got your back every step of the way!
5. Who Covers Shipping?
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If the return is due to our error (e.g., wrong item/damage), we cover return shipping.
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For voluntary returns, the customer is responsible for return shipping charges.
6. Damaged or Defective Items
If your item arrives damaged or is defective, let us know within 48 hours of delivery. We’ll promptly arrange a free replacement or issue a full refund.
7. Still Have Questions?
Need more help? Reach out to our friendly team via email at support@playwellsports.com or call us at +91‑[9387050001]. We’re dedicated to supporting you as Kerala’s leading online sports store in Kerala!